Part-Time Fulfillment Specialist — Customer Order Support

Container Store; New York (NY); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health benefits

401(k) retirement plan

Discounts on products

Paid time off

Recognition program

Gym membership discounts

Job summary

The Fulfillment Call Center position at The Container Store provides courteous, on-brand customer service over the phone regarding curbside or delivery orders from our Sixth Avenue location.

You will handle multiple calls, manage orders with proprietary programs, and work with the Fulfillment team to resolve issues promptly. This part-time role emphasizes service, efficiency, and a positive store experience, with benefits including health plans, 401(k), and employee discounts.

Qualifications

• Exemplary customer service and clear communication.
• Ability to handle multiple calls and inquiries.
• Strong problem-solving and empathy during order issues.
• Flexible with shifts and schedules.
• Effective use of order management tools.

Responsibilities

• Handle inbound and outbound calls and emails to assist customers.
• Use proprietary programs to manage orders and workflow.
• Resolve order issues with timely customer communication.
• Provide product information and guidance based on feedback.
• Coordinate returns and credits for customers.
• Maintain confidentiality of sensitive company information.

Skills

Customer service

Phone etiquette

Communication skills

Problem solving

Team player

Time management

Tools

Proprietary programs

Job description

The Fulfillment Call Center position at The Container Store provides courteous, on-brand customer service over the phone regarding curbside or delivery orders from our Sixth Avenue location.

You will handle multiple calls, manage orders with proprietary programs, and work with the Fulfillment team to resolve issues promptly. This part-time role emphasizes service, efficiency, and a positive store experience, with benefits including health plans, 401(k), and employee discounts.