Part-Time Front Desk & Resident Services Concierge

Smith Senior Living; Orland Park (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Health, dental, vision, and life보험

Flexible Spending Account

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Smith Senior Living in Orland Park, IL is seeking a part-time Reception/Administrative Associate for evenings and weekends (4:00pm–8:00pm). Starting pay is $17.45 per hour and employment focuses on greeting residents and guests, handling calls, mail, and sign-in/out processes.

You will support the community by maintaining the Resident Directory, coordinating transportation, and assisting with admissions and daily operations. Hours are flexible within the stated schedule.

Qualifications

• High school diploma or GED required.
• 6 months experience preferred.
• Excellent communication and listening skills.

Responsibilities

• Serves as telephone operator, receiving business and residential calls and routing them appropriately or taking messages when needed.
• Serves as a watch-guard for wandering residents so that they do not exit the building.
• Serves as a central information center for residents and their families, providing information about the community or pertaining to personal needs/interests expressed.
• Provides active listening with residents to offer support and identify concerns or problems, which need to be referred to another department.
• Maintains the visitor sign-in logs and the resident sign-out sheets.
• Maintains an up-to-date Resident Directory, to reflect resident status (room number, level of care, out on pass, etc.).
• Sorts and distributes business and residential mail in a timely and accurate manner. This includes metering and packaging outgoing mail as well
• Notifies appropriate person when postage needs to be replenished
• Manages the Guest Stay and Guest Meal programs to assure that proper communication occurs between the reception desk and the Dining Services and/or Environmental Services Depts
• Keeps track of all incoming admissions to assist them in adjusting to the community’s routines and services
• Distributes facility brochures to walk-ins, providing information as needed
• Schedule appointments for residents with in-house physicians and complete necessary paperwork
• Run daily IL resident Check-In report and call any residents who don’t push the check-in button. Notify maintenance to check on any IL residents who don’t answer the phone.
• Schedule transportation for residents on the community bus, complete necessary paperwork and give slips to appropriate person to invoice; assist residents in securing outside personal transportation.
• Serves as central receiving point for all work orders. Writes, logs, dispatches emergencies as needed and logs into the Tracking Program.
• Performs other duties as assigned.

Skills

Active listening

Telephone etiquette

Customer service

Communication

Education

High school diploma or GED

Tools

Tracking program

Job description

Smith Senior Living in Orland Park, IL is seeking a part-time Reception/Administrative Associate for evenings and weekends (4:00pm–8:00pm). Starting pay is $17.45 per hour and employment focuses on greeting residents and guests, handling calls, mail, and sign-in/out processes.

You will support the community by maintaining the Resident Directory, coordinating transportation, and assisting with admissions and daily operations. Hours are flexible within the stated schedule.