Part-Time Front Desk & Resident Services Clerk

Otterbein SeniorLife; Franklin (IN); On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Medical insurance with free virtual Dr

Vision and dental insurance

Paid Time off that accrues immediately

Paid Holidays

Life insurance

Retirement savings with company match

DailyPay access to earned wages

Employee assistance program (EAP)

Tuition Assistance

Hours-based benefits

Job summary

Otterbein SeniorLife is seeking a part-time Day and Evening Shift receptionist to greet and assist residents and visitors in a welcoming, professional manner. The role includes operating the switchboard, handling messages, and maintaining vital directory records.

Responsibilities cover monitoring lobby activity, reporting security or nursing needs, processing guest meals and room reservations, and supporting various community operations with accuracy and courtesy.

Qualifications

• Experience as a receptionist or switchboard operator preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Serve as receptionist /switchboard operator
• Greet, direct and aid residents and visitors courteously at all times
• Visually observe lobby and report to security or nursing as needed
• Operate Switchboard, answering and transferring calls, making long distance calls and taking messages as needed
• Answer Panic Button Calls and obtain emergency assistance as needed following safety procedures
• Daily, update the Resident Information Directory and Dial Code Book
• Keep accurate records of residents on leave of absence or hospital stay
• Notify all Franklin Users via E-mail of resident admissions, telephone numbers, permanent room changes, withdrawals and deaths
• Control fire panel and follow proper procedure when alarm sounds
• Announce and follow proper procedures for “Code Gray” or “Code Black” warnings
• Check on resident(s) for dining room hostess by following proper procedures
• Make all public address announcements for the Community
• Run copies for residents and staff, collecting fees as appropriate
• Maintain forms and records of all keys, signing out all keys issued, and receipting all keys returned
• Track and prepare Daily Journal deliveries for resident pick up each morning
• Make guest meal and guest room reservations, collecting or billing charges for the same and notifying proper departments
• Collect and turn over to supervisor all money collected for guest meals, guest rooms, copy work and other services as authorized
• Maintain Club House Reservation Logue and keep records of signed contracts.
• Monitor prescription box
• Assist residents with maintenance requests
• Sale Employee Meal Tickets
• Maintain copy machine and shredder box
• Keep records as instructed by the switchboard operator
• Be knowledgeable of post office functions, filling in and assisting as needed
• Operate copy machine to copy other items for Community use as requested

Skills

Receptionist experience

Customer service

Microsoft Word & Excel

Education

High School diploma or GED

Job description

Otterbein SeniorLife is seeking a part-time Day and Evening Shift receptionist to greet and assist residents and visitors in a welcoming, professional manner. The role includes operating the switchboard, handling messages, and maintaining vital directory records.

Responsibilities cover monitoring lobby activity, reporting security or nursing needs, processing guest meals and room reservations, and supporting various community operations with accuracy and courtesy.