Part-Time Front Desk & Resident Concierge (Bilingual)

Pratum Co; Baltimore (MD); Hybrid; USD 18,000 - 23,000; Part time

Benefits offered by this job

Medical, Dental & Vision

Prescription Drug Program

Paid Vacation

Paid Sick Leave

Life Insurance

AD&D Insurance

Short-Term Disability

Long-Term Disability

Educational Assistance

Retirement Plan with company matching

Company events

Job summary

Pratum Co is seeking a Front Desk/Security team member for a part-time role focusing on front desk duties within a property management setting. Responsibilities include handling phones, emails, scheduling, assisting with admin tasks, and supporting the property management team.

The role involves handling resident applications, maintenance tickets, and ensuring security in common areas, with flexibility to work weekends. Competitive salary with extensive health and welfare benefits is provided.

Qualifications

• Detail-oriented and customer service minded.
• Energy, great customer service skills, and professionalism.
• Multitask while using a multi-line telephone system.
• Excellent interpersonal skills in person, on the phone and via email.

Responsibilities

• Answer the phone and transfer calls or take messages.
• Provide customer service to owners, guests and vendors including resident needs.
• Maintain lobby and common areas for cleanliness and organization.
• Address upset customers and provide effective solutions or route to appropriate team.
• Perform administrative tasks including office supplies and cleanliness.
• Distribute resident notices.
• Enter maintenance service requests and follow up with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Phone system

Interpersonal skills

Bilingual Spanish

Professionalism

Written communication

Tools

Microsoft Office

Job description

Front Desk/Security -Part Time

You will be the initial point of contact, focusing on general front desk duties within a property management setting, such as handling phones, emails, scheduling appointments, assisting with administrative tasks, providesupport to the property management team, handling resident applications, managing maintenance tickets, maintaining security andassist with various community projects

Essential Duties and Responsibilities:

• Answer the phone and accurately transfer calls or take detailed messages
• Perform all levels of customer service with owners, guests and vendors including prospective resident needs, basic resident questions/concerns, parking information and community policies
• Ensuring the lobby area, front entrance, entryway and other common areas are clean and organized at all times
• Ability to address upset or distraught customers and determine their specific needs in order to communicate an effective solution or seek the appropriate team member for assistance
• Administrative office functions as determined by the company, including, but not limited to, identifying office supply needs and purchasing, office cleanliness, making copies, etc
• Ensure proper distribution of resident notices
• Accept and enter maintenance service requests from residents and employees, provide status updates and follow up with appropriate team members for assistance
• Other duties as assigned

Job Requirements:

• Candidates must be detail and customer service oriented
• Must have Energy, great customer service skills, and professionalism
• Must be able to multitask and use a multi-line telephone system
• Excellent interpersonal skills in person and by phone and email, with high professionalism
• Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude
• Computer skills (microsoft), Excellent planning & Organizatioonal skills
• Great communication-verbal and written skills. (Bilingual in spanish a plus)
• Must be able to multitask and use a multiline telephone system
• Excellent interpersonal skills in person and by phone and email, with high professionalism
• Successful candidates will exhibit a demonstrable passion for high quality results and a can-do attitude
• Must be able to work a flexible schedule, including weekends

Pratum Company prides itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:

• Medical, Dental & Vision
• Prescription Drug Program
• Paid Vacation & Holiday
• Paid Personal/ Sick Leave
• Company Paid Life Insurance
• Company Paid AD& D Insurance
• Company Paid Short- Term
• Company Paid Long-term Disability
• Supplemental Life Insurance
• Dependent Supplemental Life Insurance
• Educational Assistance
• Financial Planning
• Retirement Savings Plan with company matching
• Company outings and events

This role is non-exempt and has an anticipated annual pay rate of $15 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.Pratum Company is a growing company that is looking for talented professionals who want to be part of a strong team focused on providing superior management services to our residents and owners. If you share our desire to be the best for our residents and communities, then you belong with Us.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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