Part-Time Front Desk: Guest Services Pro

Home2Suites By Hilton Murrells Inlet; Murrells Inlet (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

Home2Suites Murrells Inlet is seeking a detail-oriented guest services representative for a part-time position. You will check guests in/out, resolve requests with empathy, and collaborate with departments to ensure smooth operations.

Ideal candidates bring at least 1 year of customer service experience and strong verbal and written communication skills. A friendly, fast-paced environment with competitive pay awaits you.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.
• Close and balance room accounts.
• Run, print, and distribute various reports.
• Make adjustments to accounts as needed.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Adaptability

Job description

Home2Suites Murrells Inlet is seeking a detail-oriented guest services representative for a part-time position. You will check guests in/out, resolve requests with empathy, and collaborate with departments to ensure smooth operations.

Ideal candidates bring at least 1 year of customer service experience and strong verbal and written communication skills. A friendly, fast-paced environment with competitive pay awaits you.