Part-Time Front Desk & Guest Services Pro

Courtyard by Marriott Reading; Berkshire Heights (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Medical plans

Vision & dental

401K retirement

Verizon discount

Education assistance

Job summary

Courtyard Reading at Concord Hospitality is seeking a Front Desk Associate to warmly welcome guests, check in and out, and ensure a smooth arrival at our Reading, PA hotel.

As the hub of guest interaction you will be proactive, responsive and caring, handling requests, payments and information with professionalism.

Join a team that values service, offers competitive pay, medical plans, a 401K program and growth opportunities.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Courtyard Reading at Concord Hospitality is seeking a Front Desk Associate to warmly welcome guests, check in and out, and ensure a smooth arrival at our Reading, PA hotel.

As the hub of guest interaction you will be proactive, responsive and caring, handling requests, payments and information with professionalism.

Join a team that values service, offers competitive pay, medical plans, a 401K program and growth opportunities.