Front Desk Associate - Courtyard Reading

Tapestry Conshohocken; Berkshire Heights (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Pay

Great Benefits including medical plans

401K Retirement Program with company %

Group Life Insurance

Voluntary Short/Long Term Disability

Verizon Wireless Discount

Education Assistance Programs

Job summary

Concord Hospitality is seeking a Front Desk Associate for the Courtyard Reading location in Reading, PA. This part-time role places you at the hub of guest interaction, ensuring a welcoming check-in and efficient service for our guests.

You will engage with guests, handle requests and payments, and uphold the brand standards of Concord Hospitality. A friendly, proactive attitude and strong communication are essential to success in this position.

Qualifications

• Front desk agent with a strong service mindset.
• Ability to assist guests courteously and professionally.
• Comfortable with cash handling and posting guest charges.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Post charges, collect payments and follow cash handling procedures.
• Be knowledgeable about hotel brand and programs (travel programs, special offers).
• Respond to guest concerns quickly to ensure satisfaction.

Skills

Guest service

Communication

Cash handling

Hospitality

Job description

Front Desk Associate - Courtyard Reading

• Rate: $14 USD per hour
• Front Office
• Part-Time
• Requisition #: FRONT063914

Locations

Showing 1 location

Courtyard by Marriott Reading
150 North Park Road
Reading, PA 19610, USA

Description

Front Desk Agent

We are looking for a strong, independent candidate.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.