Guest Service Representative - Night Auditor

LBA Hospitality; Tennessee; Vor Ort; USD 48.000 - 65.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

Insurance

PTO & Holidays

401k with Employer Match

DailyPay option

Hotel discounts

Competitive wages

Zusammenfassung

LBA Hospitality is seeking a Front Office Leader for the Home2 Suites Ooltewah/Chattanooga North opening in December. The role requires managing the front desk, acting as Manager on Duty in the late evening and early morning hours, and upholding LBA standards of friendly hospitality.

The position emphasizes selling strategies to enhance hotel revenue, guest requests, and coordination with management. An overnight schedule may be required; DailyPay option and competitive wages are provided.

Qualifikationen

• Experience delivering excellent guest service in a hospitality setting.
• Ability to promote services and upsell hotel amenities.

Aufgaben

• Greet and register guests, assign rooms, and protect guest privacy.
• Promote hotel services and amenities to guests.
• Lead on-duty responsibilities during evenings and mornings.
• Coordinate with housekeeping and other departments.
• Ensure cash, credit, and other transactions balance at shift end.
• Maintain lobby and public areas in a clean, professional state.
• Follow safety procedures and report hazards.

Kenntnisse

Guest service leadership

Front desk operations

Sales & upselling

Team management

PMS proficiency

Tools

PMS system

Jobbeschreibung

Description

LBA Hospitality is hiring for the upcoming Home2 Suites Ooltewah/Chattanooga North property! The hotel is set to open in December with work starting in mid-November as we prepare the hotel to open! Benefits available for this leadership position include:

• a quarterly bonus program
• insurance
• paid time off (PTO and holidays)
• 401k with Employer Match
• Option to be paid daily with DailyPay
• competitive wages
• hotel discounts
• and so much more!

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

SPECIFIC RESPONSIBILITIES

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Requirements

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.
• Must be able to work an overnight shift schedule.