Part-Time Front Desk & Crisis Mentor (Women’s Program)

Union Gospel Mission Of Tarrant County; Fort Worth (TX); On-site; USD 20,000 - 29,000; Part time

Job summary

Union Gospel Mission Of Tarrant County in Fort Worth, TX is seeking a Mission Support Mentor for the Women’s Program. This part-time, flex/floater role covers multiple shifts to support overnight shelter operations and guest services within a women-centered facility.

The position emphasizes check-in, safety, confidentiality, and trauma-informed care, with coordination with Security and staff to ensure a welcoming, secure environment for guests.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in customer service, hospitality or frontline roles is beneficial.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• Maintain safety of facilities and participants; enforce policies.
• Keep front desk organized and handle phone inquiries professionally.
• Practice trauma-informed, respectful interactions and protect confidentiality.
• Collaborate with Security and respond to emergencies; provide crisis intervention when needed.
• Manage phone system and act as a knowledge resource for guests.
• Prepare shift reports and share incident updates with the team.
• Monitor entrances and common areas for safety and policy compliance.
• Assist with maintenance requests and inventory of supplies.

Skills

Customer service

Front desk

Trauma-informed

Crisis intervention

Phone etiquette

Security coordination

Education

High school diploma

Some college

Tools

Front desk software

Job description

Union Gospel Mission Of Tarrant County in Fort Worth, TX is seeking a Mission Support Mentor for the Women’s Program. This part-time, flex/floater role covers multiple shifts to support overnight shelter operations and guest services within a women-centered facility.

The position emphasizes check-in, safety, confidentiality, and trauma-informed care, with coordination with Security and staff to ensure a welcoming, secure environment for guests.