Front Desk & Safety Mentor - Women's Program (PT)

Union-Gospel-Mission-of-Tarrant-County; Fort Worth (TX); On-site; USD 20,000 - 29,000; Part time

Job summary

Union Gospel Mission of Tarrant County in Fort Worth, TX, is seeking a Mission Support Mentor for the Women’s Program. This part-time, flexible floater role focuses on check-in, safety, and guest services within a women’s housing environment.

The position emphasizes trauma-informed relationship building, confidentiality, and collaboration with security to support residents and guests across multiple sites. Previous front desk or hospitality experience is a plus.

Qualifications

• Experience in a customer service environment preferred.
• Ability to check in guests and manage front desk tasks.
• Knowledge of trauma-informed care principles is a plus.

Responsibilities

• Provide check-in service and meet the needs of residents and guests.
• Ensure the safety of facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
• Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
• Exercising appropriate boundaries, the Mentor builds safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
• Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
• Works in close collaboration with Security Patrol to effectively respond to emergency situations. Provide timely crisis intervention.
• Manage the phone system; demonstrate proper phone etiquette and protocols. Is a resource of knowledge for guests.
• Ensure cleanliness, order, and organization of the front desk area and lobby. Make certain copies of all front desk forms and documents are regularly replenished.
• Monitor for strict adherence to facility safety and security & Policy and Procedure, governing authorized access of UGM-TC's premises. Take appropriate actions when program participants and guests are found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
• Monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
• Monitor for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building. Conduct drug and alcohol screenings in accordance with Policy and Procedure.
• Scan program participants and guests in and out of the residential program to which he or she is assigned; scans for meals and other on-campus services.
• Complete daily shift reports and review Communication Logs. Verbally brief incoming persons of incidents that occurred before the end of your shift.
• Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
• Actively participates in Multidisciplinary Team (MDT) meetings as assigned.
• Submits maintenance requests immediately as maintenance problems are observed or reported.

Skills

Customer service

Front desk operations

Trauma-informed approach

Tools

Front desk software

Phone system management

Job description

Union Gospel Mission of Tarrant County in Fort Worth, TX, is seeking a Mission Support Mentor for the Women’s Program. This part-time, flexible floater role focuses on check-in, safety, and guest services within a women’s housing environment.

The position emphasizes trauma-informed relationship building, confidentiality, and collaboration with security to support residents and guests across multiple sites. Previous front desk or hospitality experience is a plus.