Part Time Front Desk Coordinator

Health Plus Management; Village of Cedarhurst (NY); On-site; USD 23,000 - 28,000; Part time

Job summary

Health Plus Management is seeking a Front Desk Coordinator to greet patients, schedule visits and manage records. The role requires bilingual English/Spanish communication, strong customer service and organizational skills, and experience with EMR systems.

The candidate will answer calls, file charts, maintain office operations and ensure HIPAA compliance while providing a welcoming, efficient patient experience in a fast-paced setting.

Qualifications

• 1+ years of relevant medical administrative experience.
• Experience with medical insurance/verification is a plus.
• Knowledge of medical terminology & procedures and ability to converse with patients and doctors.
• Experience with EMR is preferred.
• Strong computer knowledge including Word and Excel.

Responsibilities

• Greet patients and schedule appointments.
• Answer incoming calls, take messages, and outreach to patients.
• Obtain and file patients' charts and assist patients as needed.
• Maintain daily office operations following SOPs and guidelines.
• Contribute to team efforts and adapt to daily roles as needed.
• Protect patient privacy in a HIPAA-compliant manner.
• Navigate NextGen to access and provide patient information.
• Confirm appointments and collect co-pays.
• Handle opening/closing procedures of the office as needed.
• Assist in comforting patients and maintaining the reception area.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Organizational skills

Time management

Problem solving

Tools

EMR

NextGen

Microsoft Word

Microsoft Excel

Job description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

Knowledge And Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills And Abilities

• Bilingual (English/Spanish speaking) is preferred
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

• Part Time

Pay: $17-20/hour