Front Desk Coordinator

Health Plus Management, LLC.; New York (NY); On-site; USD 20,000 - 29,000; Full time

Job summary

Health Plus Management, LLC. is seeking a Front Desk Coordinator to greet patients, schedule appointments, answer calls, and manage administrative records across multiple sites in the New York area.

The role emphasizes patient-centered service, HIPAA privacy, and efficient reception operations, with strong teamwork and a fast-paced environment. The ideal candidate has 1+ year of medical administration experience, familiarity with NextGen EMR, and bilingual English/Spanish skills.

Qualifications

• 1+ years of medical administrative experience preferred.
• Experience with medical insurance/verification is a plus.
• Bilingual English/Spanish communication preferred.

Responsibilities

• Greet patients and welcome them warmly as they check in.
• Answer phone calls, take messages, and schedule appointments.
• File and maintain patient charts and records.
• Support daily office operations following SOPs.
• Assist in a friendly, efficient reception and front desk workflow.
• Protect patient privacy and HIPAA compliance in all interactions.
• Navigate NextGen to access patient information.
• Confirm appointments and collect co-pays where applicable.
• Assist with office opening/closing procedures as needed.
• Support staff and clinicians to ensure smooth patient flow.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Organizational skills

Time management

Problem solving

Tools

NextGen EMR

Microsoft Word

Microsoft Excel

Job description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

Knowledge And Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferredStrong computer knowledge and windows program including Microsoft word/excel

Skills And Abilities

• Bilingual (English/Spanish speaking) is preferred
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

• FT, Monday-Friday

Pay: $18/hour