Front Desk Coordinator

Health Plus Management LLC; Village of Cedarhurst (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k

Paid Time Off

Holidays

Job summary

Health Plus Management is seeking an energetic, patient-centric Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. You will set the stage for each patient’s appointment and build professional relationships with patients, staff, and clinicians.

The role requires 1+ year of medical admin experience, familiarity with EMR (NextGen preferred), and strong communication and organizational skills.

Qualifications

• 1+ years of relevant medical administrative experience
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to converse with patients and referring doctors
• Experience with EMR is preferred
• Strong computer knowledge including Microsoft Word/Excel

Responsibilities

• Greet patients and schedule appointments
• Answer incoming calls, take messages, and outreach to patients
• Obtain and file patients' charts and assist as needed
• Maintain daily office operations per SOPs
• Contribute to team effort and adapt to daily roles
• Protect patient privacy (HIPAA compliance)
• Navigate NextGen to access patient information
• Confirm appointments with patients
• Handle inquiries, resolve issues, and collect co-pays
• Assist with opening/closing procedures
• Support reception area and maintain order

Skills

Bilingual (English/Spanish)

Verbal communication

Written communication

Organizational skills

Time-management

Education

High School Diploma or equivalent

Tools

NextGen EMR

Microsoft Word

Microsoft Excel

Job description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed

Knowledge and Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel

Skills and Abilities

• Bilingual (English/Spanish speaking) is preferred
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Schedule

• Monday-Friday 10:30am-7pm

Pay

$18-20/hour

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Position Requirements

Education and Training High School Diploma or equivalent

Benefits Medical, Dental, Vision, and Disability Insurance, 401k, Paid Time Off, Holidays

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.