Part-Time Front Desk & Client Support Specialist

GMHC; New York (NY); On-site; USD 30,000 - 33,000; Part time

Job summary

GMHC is seeking a Part-time Receptionist in New York City to greet clients and manage front-desk operations. The role supports the full-time receptionist, handles check-ins, answers calls, and coordinates with program staff to connect clients with services.

The ideal candidate has a high school diploma, strong communication skills, and experience with Outlook/Teams/Word. The position is fully onsite with day/evening shifts and a focus on welcoming all clients with dignity and respect.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist, hospitality, or concierge-type role preferred.
• Training or certifications in customer service, conflict resolution, de-escalation, or crisis intervention are a plus.

Responsibilities

• Create a friendly, welcoming environment for clients and visitors.
• Verify building access per security protocols.
• Coordinate with staff to connect clients to services.
• Manage client check-in and check-out processes.
• Maintain the room reservation system.
• Provide admin support to Operations and Intake teams.
• Support full-time Receptionist to ensure smooth front desk operations.
• Perform general office duties (filing, copying, shredding, mail).
• Maintain a clean, professional reception area.
• Attend staff and agency meetings and trainings.

Skills

Front desk presence

Conflict resolution

Active listening

Multi-tasking

Cultural sensitivity

Organizational skills

Outlook/Teams/Word familiarity

Education

High school diploma

Human Services coursework preferred

Customer service trainings

Tools

Outlook

Teams

Word

Phone systems

iPad/Tablet usage

Job description

GMHC is seeking a Part-time Receptionist in New York City to greet clients and manage front-desk operations. The role supports the full-time receptionist, handles check-ins, answers calls, and coordinates with program staff to connect clients with services.

The ideal candidate has a high school diploma, strong communication skills, and experience with Outlook/Teams/Word. The position is fully onsite with day/evening shifts and a focus on welcoming all clients with dignity and respect.