Front Desk Specialist - On-Call, 24/7 Housing Support

Ywcaworks; Edmonds, Northern (WA, KY); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Generous vacation

Sick leave plans

Job summary

YWCA Seattle King Snohomish is seeking a Front Desk Associate for an on-call, 24/7 role in Edmonds, WA. You will greet clients, handle calls, manage mail, monitor access, and provide referrals while supporting a respectful, trauma-informed environment.

The position emphasizes intercultural sensitivity, professional presentation, and strong organizational skills in a fast-paced setting; benefits include medical insurance and retirement options.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED with 3 years in a customer service role.
• Ability to work with the public, including people in crisis, in a social service setting preferred.
• Demonstrated cultural competency and respect for diverse backgrounds.
• Strong organizational and communication skills; maintain professional boundaries.

Responsibilities

• Answer incoming calls, direct to departments, and take messages.
• Manage front desk area, process mail, monitor access, and distribute supplies.
• Provide resources and referrals to visitors and clients.
• Support office operations and act as first responder in on-site emergencies.
• Uphold social justice commitments and maintain client/staff boundaries.

Skills

Customer service

Communication

Conflict de-escalation

Multi-tasking

Professional demeanor

Microsoft Outlook

Microsoft Word

Excel

SharePoint

Education

High school diploma or GED

Tools

Outlook

Microsoft Word

Excel

SharePoint

Job description

YWCA Seattle King Snohomish is seeking a Front Desk Associate for an on-call, 24/7 role in Edmonds, WA. You will greet clients, handle calls, manage mail, monitor access, and provide referrals while supporting a respectful, trauma-informed environment.

The position emphasizes intercultural sensitivity, professional presentation, and strong organizational skills in a fast-paced setting; benefits include medical insurance and retirement options.