Part Time Front Desk Associate - TownePlace Suites North Kingstown

Colwen Hotels; North Kingstown (RI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off

401K Plan – Employer Match

Hotel Discount Travel Program

Employee Discounts

Job summary

TownePlace Suites North Kingstown, part of Colwen Hotels, is seeking a Part Time Front Desk Associate. You will manage guest registration, reservations and guest information about the hotel and local area.

Responsibilities include front desk operations, timely check-in/out, welcoming guests, and maintaining knowledge of hotel policies and local events. Prior hotel experience and strong communication skills are preferred.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Ability to learn computer software and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, stay and checkout.
• Provide exceptional guest service and welcome guests warmly.
• Process guest check-in/out and manage reservations.
• Coordinate with housekeeping to track room readiness and guest requests.
• Maintain knowledge of hotel policies, rates, and local events.

Skills

Customer service

Communication skills

Organization

Guest relations

MS Office familiarity

Tools

Microsoft Office

Property Management System

Job description

Part Time Front Desk Associate - TownePlace Suites North Kingstown

Job Category: Rooms Front Office

Requisition Number: FRONT006012

• Posted : November 2, 2026
• Part-Time
• On-site

Locations

Showing 1 location

TownePlace Suites by Marriott North Kingstown
55 Gate Rd
North Kingstown, RI 02852, USA

Description

TownePlace Suites North Kingstown, a Colwen Hotels property, is seeking a friendly, customer service focused Part Time Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off ProgramsEmployee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.