Part-Time Front Desk Associate — Guest Experience Pro

Colwen Management Inc; Annapolis, Northern (MD, KY); Hybrid; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan - Employer Match

Hotel Discount Travel Program

Job summary

Residence Inn Annapolis is seeking a friendly Part Time Front Desk Associate to warmly welcome guests, manage registrations, and provide information about the hotel and local area. You will handle check-ins/outs, reservations, and guest inquiries with a focus on service quality.

The role requires a 7-day rotational schedule including nights, weekends, and holidays, along with knowledge of hotel policies and local attractions. On-site work in Annapolis, MD.

Qualifications

• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

MS Office

PMS software

Tools

MS Office

PMS software

Job description

Residence Inn Annapolis is seeking a friendly Part Time Front Desk Associate to warmly welcome guests, manage registrations, and provide information about the hotel and local area. You will handle check-ins/outs, reservations, and guest inquiries with a focus on service quality.

The role requires a 7-day rotational schedule including nights, weekends, and holidays, along with knowledge of hotel policies and local attractions. On-site work in Annapolis, MD.