Part Time - Front Desk Agent - MFPKB

InterContinental 62s Group plc; Louisiana; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental 62s Group plc is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and manage bookings with upsell opportunities. You’ll interact with guests in person or by phone, addressing questions, concerns, and preferences to ensure a friction-free stay.

The role requires strong communication, problem-solving, and basic computer skills. Flexibility for night/weekend shifts is essential, with a high school diploma as the baseline; a college degree is a bonus.

Qualifications

• Must have strong communication skills to address guest concerns and compliments.
• Problem-solving mindset to turn issues into positive guest experiences.
• Fluency in the local language preferred; other languages welcomed.
• Literate with basic math and comfortable using computers and POS systems.
• Flexibility to work night, weekend and holiday shifts.
• A high school diploma or equivalent; a college degree is a plus.
• At least one year of front desk or guest service experience preferred.
• Physical ability to lift/push/pull up to 50 lbs when needed.

Responsibilities

• Welcome guests and set a positive first impression.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage bookings and upsell opportunities.
• Handle cash and card transactions accurately.
• Check guests in/out, issue room keys and manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and report incidents; wear required gear.
• Maintain a professional appearance and act as a brand ambassador.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech literacy

Flexibility

High school diploma

Guest service experience

Physical strength

Education

High school diploma

College/university degree

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day –

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.
  

What We Need from You –

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $16.23 to $19.63. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.