Front Desk Agent - MFWSA

InterContinental 62s Group plc; New Mexico; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Other benefits

Job summary

InterContinental 62s Group plc invites applications for a Front Desk Agent in New Mexico. You will welcome guests, check them in and out, manage bookings, and upsell services to enhance stays. You’ll handle cash, recognize rewards members, and provide local knowledge to ensure a friction-free visit.

We value communication, problem-solving, and a friendly, professional presence. A high school diploma is common; flexibility for shifts, including nights and weekends, is expected at times.

Qualifications

• Need strong communication and problem-solving to manage guest concerns.
• Fluency in local language; extra languages a plus.
• Literacy and basic math and computer skills.
• Flexibility for night, weekend, and holiday shifts.
• Experience in front desk/guest service preferred (1 year).
• Must be able to lift up to 50 lbs (23 kg).

Responsibilities

• Greet guests warmly and start their memorable experience.
• Acknowledge rewards program members and returning guests.
• Manage bookings, upsell, and share stay improvements.
• Handle cash and credit transactions.
• Check in/out, verify IDs, issue room keys, and manage safes.
• Record preferences and respond to requests and concerns.
• Serve as guest contact and escalate issues when needed.
• Follow safety procedures and wear protective gear.
• Maintain a professional brand appearance.
• Know daily events and assist with ad-hoc duties.

Skills

Communication skills

Problem-solving

Language fluency

Tech savvy

Flexibility

Customer service

Education

High school diploma

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech‑savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $16.55 to $18.12. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.