Part-Time Front Desk Agent - Dallas Marriott Suites

remingtonhotelscareers; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Remington Hotels is seeking a Front Desk Associate in Dallas to warmly greet guests, manage check-in/out, and assist with pre-registration and reservations. You will post charges, handle payments securely, and apply hotel rates and policies accurately.

Candidates should be capable of working varied shifts including nights, weekends, and holidays, and thrive in a team that delivers outstanding guest experiences. Knowledge of Front Office systems is essential.

Qualifications

• Excellent guest service skills and a strong work ethic.
• Ability to handle reservations and cancellations with accuracy.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Greet and assist guests during check-in and check-out, including pre-registration.
• Post charges accurately and efficiently for all transactions.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation/relocation procedures as needed.

Skills

Customer service

Cash handling

Reservations knowledge

Teamwork

Tools

PMS software

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!