Part-Time Front Desk Agent

HEI Hotels; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

Residence Inn Birmingham Downtown at UAB, part of HEI Hotels and Resorts, is seeking a friendly front desk agent to welcome guests, check them in and out, and provide information on local attractions. You will input guest data, manage reservations, and promote HEI Hotels and Resorts programs to enhance the guest experience.

The ideal candidate has hotel experience, strong communication skills, and solid calculator and computer abilities to handle daily transactions.

Qualifications

• Hotel experience preferred.
• Ability to greet guests with a friendly, professional demeanor.
• Strong math skills for billing and transactions.
• Proficiency in inputting guest information and managing reservations.
• Excellent verbal and written communication.
• Able to operate computer systems and input data accurately.
• Able to adapt communication style for diverse guests.
• Ability to remain calm during busy periods.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Assist guests with arrival and departure procedures.
• Input and retrieve guest information in the computer system.
• Confirm guests, room rates, and number of guests.
• Promote HEI Hotels and Resorts programs to guests.
• Make room recommendations based on guest needs.
• Code electronic keys and manage access as required.
• Handle cash, process payments, and balance a house bank.
• Resolve guest issues with empathy and effective solutions.
• Ensure guest satisfaction at check-out and throughout stay.

Skills

Customer service

Front desk

Computer literacy

Communication skills

Calculator skills

Tools

Calculator

Computer system

Job description

About Us

Genuine Southern hospitality is who we are and what we do at Residence Inn Birmingham Downtown at UAB. We are conveniently located in the historic Five Points South Dining and Entertainment District just steps from the UAB Campus. Our friendly team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

At HEI we are dedicated to building a diverse and inclusive workplace.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler's checks, and other forms of payment.
• Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer.
• Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and