Part Time Front Desk Agent

Davidson Hospitality Group; Little Rock (AR); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Hotel Discounts

Paid Time Off

Job summary

The Courtyard Little Rock by Marriott Downtown Little Rock is seeking a friendly Front Desk Agent to welcome guests and manage check-in and check-out with a focus on delivering outstanding service from arrival to departure.

You will respond to inquiries, recommend local attractions, handle cash and card transactions, and collaborate with hotel teams to ensure a seamless guest experience. Previous hospitality experience is preferred and a flexible schedule is required.

Qualifications

• Experience in a customer service role, preferably in hospitality
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and ability to stay calm under pressure
• Proficiency with hotel property management software
• Outstanding organizational and multitasking skills
• Ability to work flexible hours including evenings, weekends, and holidays

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests
• Efficiently handle guest check-ins and check-outs with accuracy
• Respond promptly to guest inquiries and resolve issues with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate strong attention to detail and proactive guest satisfaction

Skills

Customer service

Cash handling

Communication

Problem-solving

Hotel PMS software

Organization

Multitasking

Flexible schedule

Education

High School diploma

Tools

Hotel PMS software

Job description

Property Description

The Courtyard Little Rock presents an exciting opportunity for job applicants seeking a fulfilling career in the hospitality industry. Situated in the heart of the River Market District, the Courtyard by Marriott Downtown Little Rock brings a new look to the growing metropolitan area. As a team member, you will have the chance to work in a dynamic and welcoming environment, providing personalized service to our valued guests. With opportunities for career growth, ongoing training, and a supportive work culture, the Courtyard Little Rock is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating memorable experiences for our guests.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
• Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.

Salary Range

Starting from USD 0.00/Hr.