Part Time Front Desk Agent

Remington Hospitality; El Paso (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Remington Hospitality in El Paso, TX, is seeking a friendly front desk associate to warmly welcome guests and handle check-ins and check-outs efficiently. You will answer calls, respond to inquiries, and assist with reservations, payments, and folios.

Coordinate with housekeeping and other departments to ensure guest satisfaction, maintain records, and promote hotel services while upholding brand standards and exceptional hospitality.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Ability to multitask and remain professional in a busy environment.
• Strong attention to detail and a dependable work ethic.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process room reservations, payments, and guest folios.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and amenities when appropriate.
• Maintain a clean, organized, and professional front desk area.
• Support the hotel team in delivering excellent hospitality and maintaining brand standards.

Skills

Front desk experience

Customer service

Verbal communication

Written communication

Basic computer skills

Multitasking

Attention to detail

Teamwork

Flexibility

Job description

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process room reservations, payments, and guest folios.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and amenities when appropriate.
• Maintain a clean, organized, and professional front desk area.
• Support the hotel team in delivering excellent hospitality and maintaining brand standards.

Key Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process room reservations, payments, and guest folios.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and amenities when appropriate.
• Maintain a clean, organized, and professional front desk area.
• Support the hotel team in delivering excellent hospitality and maintaining brand standards.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Ability to multitask and remain professional in a busy environment.
• Strong attention to detail and a dependable work ethic.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.

Join Our Team!

If you enjoy helping people, creating positive guest experiences, and being part of a hospitality team, we would love to hear from you.