Part-Time Front Desk Agent

Bighornlaw; Augusta (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel in Augusta is seeking a part-time front desk agent to join their guest services team. The role involves welcoming guests, managing bookings, and ensuring a high level of customer satisfaction. Ideal candidates will have strong customer service skills and a passion for hospitality, with flexible hours available.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Comfortable taking telephone calls and mitigating stressful situations.

Responsibilities

• Manage room bookings in-person, online, and through calls.
• Handle customer complaints as necessary.
• Perform regular bookkeeping duties.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Springhill Suites Augusta • Augusta , GA , US

Posted 4 days ago

Description

$14/hr- Springhill Suites Augusta

Springhill Suites Augusta is looking for an experienced professional front desk agent who is looking for part-time hours. We have the need for up to four days per week, depending on the business needs. We need someone who is flexible to work mornings (7a-3p) and evenings (3p-11p). Hotel front desk experience is a plus, but not required.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent

Compensation

$14 - $15 hourly

About Springhill Suites Augusta

Enjoy Southern Hospitality at its finest at the SpringHill Suites Augusta - 25% larger than comparably priced hotel rooms in Augusta and equipped with a mini-fridge, microwave, Keurig coffee maker, sofa, and desk. Stay connected with free wireless internet; also keep watching your favorites on a 40" LCD TV streaming Netflix, YouTube, Pandora, Hulu, and more. Our lobbyfeatures flexible spaces with free Wi-Fi. Power up with a free healthy breakfast buffet; later on, mingle and unwind with our patios and fire pit. The Market is open 24 hours for anytime cravings. Stay on track at the fitness center and indoor pool – relax at the sundeck. Prime location by I-20 and I-520 gives easy access to Fort Gordon, Grovetown, downtown Augusta, North Augusta, SC, and the Augusta National Golf Club during the Masters. Transform your travel experience from ordinary to extraordinary at the Award-Winning SpringHill Suites Augusta.