Part-Time Front Desk Agent (1st Shift)

Mtolympuspark; Wisconsin; On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the hospitality sector is seeking dedicated front-desk employees to ensure a welcoming experience for guests. This part-time, seasonal role requires a high school diploma and skills in communication and customer service. Employees will enjoy benefits such as flexible scheduling and free access to waterpark attractions.

Benefits

On Demand Pay

Free Waterpark & Theme Park Passes

Employee Discounts

Employee of the Month Programs

Company-wide Outings

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Exceptional oral and written communication skills.
• Must maintain a professional appearance.

Responsibilities

• Greet and check-in guests, providing friendly customer service.
• Handle multi-line phone system and respond to customer inquiries.
• Take room reservations and manage cash transactions.

Skills

Customer Service

Communication

Time Management

Education

High School Diploma/G.E.D Equivalent

Job description

Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service is usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.

Schedule: 1st Shift, 8:00am - 4:00 pm or 7:00am - 3:00pm.**
This is a part-time, seasonal position.
**Weekends and holidays required and schedule is subject to change based on hotel occupancy and department need.

DUTIES AND RESPONSIBILITIES:

• Reports to the Guest Services Supervisor and/or Guest Services/Resort Manager.
• Assuring friendly, courteous and accurate check-in and check-out of room guests.
• Answering the PBX professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
• Competent knowledge of the property, local attractions, and current activities.
• Promote friendly, courteous, superior customer service.
• Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information.
• Will be responsible for handling cash, credit and sales transactions.
• Keep front desk area and own station neat, tidy, and clean.
• Monitor guest safety and service issues to provide the safest and most customer-oriented environment.
• Listen to guests and anticipate needs or concerns before a problem arises
• Understand safety and security procedures
• Responsible for assisting and monitoring of room availability, maintenance, and housekeeping issues and communicate those to housekeeping in a timely and efficient manner.

REQUIREMENTS:

• High School Diploma/G.E.D Equivalent Required
• Must have a valid driver’s license and reliable transportation to work
• Must be at least 18 years old to apply
• Must always bring a smile to work.
• Must be able to maintain and present a professional appearance at all times. Mt. Olympus’s grooming and personal hygiene requirement is to wear the proper issued clean uniform and name badge.
• A professional attitude is required at all times, handle pressure with poise and finesse.
• Must be honest and dedicated.
• Must be able to maintain confidentiality and be trustworthy.
• Exceptional oral and written communication.
• Must possess excellent time management skills and be on time for work.
• Must be a team player and able to provide superior customer service.
• Must be able to work weekends and Holiday

What We Offer:
On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes
Flexible Scheduling!
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Employee of the month programs
Company-wide outings
Do you have what it takes to become an Olympian? If so, apply today!