Part Time Front Desk Agent

Hireology; Atlanta (GA); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

PTO with immediate accrual

Access to wages prior to payday

Discount program

Hotel Discounts Worldwide

Double Time for Holidays Worked

Job summary

Hireology is looking for a Part Time Front Desk Agent to be the first and last impression on our guests. In this role, you will manage check-ins and check-outs, handle front desk operations, and engage in market sales and guest interactions.

The ideal candidate thrives in customer-centric environments, possesses effective communication skills, and excels at resolving conflicts. Hotel experience is preferred, and you'll enjoy benefits like PTO and global hotel discounts.

Qualifications

• Hotel experience preferred.
• Skill in mathematical calculations without error.
• Ability to deal with customers requiring patience and tact.
• Ability to stand and move throughout the front office.
• Ability to input information using a computer system.
• Ability to observe emergency situations.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Responsibilities

• Greet customers with a friendly welcome.
• Complete the registration process and confirm information.
• Verify credit cards for authorization.
• Answer the telephone promptly and accurately.
• Close guest accounts at check-out.
• Field guest complaints and negotiate solutions.
• Remain calm during emergency situations.
• Comply with attendance rules and availability.

Skills

Customer Service

Cash Handling

Conflict Resolution

Communication Skills

Job description

As Part Time Front Desk Agent you are the first and last impression on our guests. You are responsible for check‑in, check‑out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you!

RESPONSIBILITIES

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote IHGand brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveller’s checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

QUALIFICATIONS

• Hotel experience preferred.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Double Time for Holidays Worked