Part-Time Front Desk Admin - Bilingual

Paycom; Norwalk (CT); On-site; USD 28,000 - 33,000; Part time

Job summary

Paycom is seeking a part-time front desk administrator in Norwalk, CT. The role provides bilingual English/Spanish reception, intake, scheduling, and basic billing support in a fast-paced office.

Strong customer service and data-entry skills are essential, with duties spanning greeting clients to routing communications and coordinating appointments. The position requires a High School diploma (Associate's degree preferred) and at least two years of related experience, with a daily day-shift

Qualifications

• High School diploma required; Associate's degree preferred.
• Minimum of two years in administrative/front desk/customer service.
• Bilingual English and Spanish required for client communication.
• Proficient in Microsoft Office and office tech; familiarity with electronic records.
• Strong data-entry accuracy and excellent written and verbal communication.

Responsibilities

• Serve as primary point of contact for clients, families, visitors and partners in English and Spanish.
• Answer, screen, and route calls; respond to inquiries and take messages.
• Greet and assist clients and visitors in a welcoming reception.
• Coordinate intake inquiries and route to clinical or program staff.
• Schedule evaluations and appointments with physicians/APRNs and provide reminders.
• Process client payments and manage daily cash sheets.

Skills

Bilingual English/Spanish

Microsoft Office

Data entry

Customer service

Multitasking

Education

High School diploma

Associate's degree preferred

Tools

Electronic health records

Job description

Job Details: Job Location: 100 EAST AVE - NORWALK, CT 06851, Position Type: Part Time, Education Level: High School, Salary Range: $20.00 - $24.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical

Responsibilities

• Serve as the primary point of contact for clients, families, visitors, and community partners, providing professional and courteous front desk and telephone support in both English and Spanish.
• Answer, screen, and route incoming calls; respond to general inquiries, take accurate messages, and direct individuals to the appropriate staff or department.
• Greet and assist clients and visitors upon arrival, ensuring a welcoming, organized, and client-centered reception experience.
• Manage initial intake inquiries by gathering required information, conducting preliminary screening, and promptly routing requests to the appropriate clinical or program staff.
• Coordinate client scheduling activities, including confirming evaluations with physicians and APRNs, scheduling medication management visits and evaluations, and conducting appointment reminder calls.
• Collect and accurately process client payments and maintain appropriate documentation of financial transactions, including opening, balancing, and closing daily cash sheets.
• Support prescription-related administrative processes, including coordinating prescription pick-up and routing refill requests to appropriate clinical staff in accordance with established procedures.
• Provide administrative support for medical records and electronic client records, including processing routine record requests, scanning and uploading documentation, and maintaining accurate and organized client information.
• Maintain the confidentiality and security of client records and protected health information in accordance with HIPAA, organizational policies, and applicable regulatory requirements.
• Receive, sort, and distribute incoming mail and correspondence, including maintaining appropriate logs for payments, donations, and other designated items.
• Prepare and distribute routine office communications and provide general administrative support, including copying, filing, scanning, faxing, and mailing documents.
• Maintain an organized, professional, and welcoming reception and waiting area and promptly address front-office operational needs.
• Maintain designated administrative records, including daily staff attendance and other front-office tracking requirements.
• Provide bilingual assistance and interpretation support, within the scope of the position, to facilitate effective communication with Spanish-speaking clients and families.
• Support the Director of Operations and other departments with administrative projects and operational initiatives as assigned.
• Perform other duties and responsibilities as assigned to support the effective operation of the organization

Qualifications

• High School required; Associate's degree preferred.
• Minimum of two years of relevant administrative, front desk, customer service, or related professional experience.
• Bilingual proficiency in English and Spanish required, with the ability to communicate effectively with clients, families, staff, and community partners.
• Proficiency in Microsoft Office applications and general office technology; experience working with electronic record systems preferred.
• Strong computer and data-entry skills with demonstrated accuracy and attention to detail.
• Excellent verbal and written communication, organizational, interpersonal, and customer service skills.
• Demonstrated ability to maintain professionalism, discretion, and confidentiality when handling sensitive client and organizational information.
• Ability to effectively manage multiple priorities, meet deadlines, and adapt to changing workflow demands in a fast-paced environment.
• Demonstrated ability to work professionally and respectfully with individuals from diverse backgrounds.
• Strong team orientation with the ability to collaborate effectively across departments while also working independently with minimal supervision.
• Dependable, organized, and flexible, with the ability to adjust priorities based on client, department and organizational needs.