Part-Time Eyecare Advisor — Patient-Centered Vision Care

EssilorLuxottica

Lakeland (FL)

On-site

USD 17,000 - 25,000

Part time

14 days+

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Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters in Lakeland, FL is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You will ensure patients receive high-quality Optometric care and help connect doctor and retail services in a fast-paced setting.

Responsibilities include greeting customers quickly, explaining tests and paperwork, accurately handling prescriptions, and maintaining patient records per HIPAA. Previous retail or optical experience is a plus.

Qualifications

High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem solving ability.
Familiarity with cash register, computers and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.

Responsibilities

Greets customers without delay (within 30 seconds).
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
Explains all required paperwork, tests, products and services.
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.