Part-Time EyeCare Advisor — Elevate Patient Experience

EssilorLuxottica; Austin (TX); On-site; USD 17,000 - 28,000; Part time

Job summary

LensCrafters in Austin, TX is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality patient care, linking the doctor and retail functions to meet store KPIs.

Duties include greeting customers within 30 seconds, explaining paperwork and services, reviewing prescriptions, maintaining HIPAA-compliant records, processing orders, operating the POS, and keeping displays updated in a safe, welcoming environment.

Qualifications

• High School diploma or equivalent required.
• Strong customer service skills.
• Knowledge of current fashion trends.
• Excellent communication and listening abilities.
• Good math and basic problem-solving skills.
• Familiar with cash registers, computers and calculators.
• Strong organizational skills.
• Sales-oriented mindset.
• Knowledge of store merchandise.

Responsibilities

• Greet customers within 30 seconds.
• Answer calls promptly (3 rings) in a friendly manner.
• Explain paperwork, tests, products and services.
• Review prescriptions and patient information for accuracy.
• Maintain HIPAA-compliant patient records.
• Place contact lens orders and process shipments.
• Operate the POS system with accuracy and attention to detail.
• Keep store displays updated following brand guidelines and maintain a safe environment.

Skills

Customer service

Fashion trends

Communication

Problem solving

Cash register

Organization

Sales skills

Math skills

Merchandise knowledge

Education

High School graduate or equivalent

Job description

LensCrafters in Austin, TX is seeking a Part-Time EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality patient care, linking the doctor and retail functions to meet store KPIs.

Duties include greeting customers within 30 seconds, explaining paperwork and services, reviewing prescriptions, maintaining HIPAA-compliant records, processing orders, operating the POS, and keeping displays updated in a safe, welcoming environment.