Part-Time Event Support Technician (Crypto.com Arena)

Aeg-Worldwide; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

AEG is seeking an on-site Event Support Technician to support Crypto.com Arena, Peacock Theater, and LA Live Campus. You will set up, troubleshoot, and tear down IT and telecom equipment for events, ensuring clean cabling, proper connectivity, and timely readiness.

The role requires hands-on experience with TCP/IP networks, Xbox/Windows and Mac/iOS devices, and a customer-focused approach. Join a team delivering memorable live experiences in a fast-paced venue environment.

Qualifications

• High School Diploma or equivalent.
• 3+ years related work experience.
• 2+ years experience in supporting TCP/IP data networks and network infrastructure.
• 2+ years experience in supporting Microsoft XP/Vista/7, Mac OS & iOS devices.
• Knowledge of good customer support practices.

Responsibilities

• Follow detailed instructions for equipment set-up and meet set-up timelines.
• Place and set up network equipment indoors/outdoors; troubleshoot and test wired and Wi‑Fi connectivity.
• Handle event phone placement and recover equipment after events.
• Verify dial tone test numbers and match documentation to breakout boxes and jacks.
• Assist with troubleshooting suite scanners as needed.
• Make custom-length CAT5e network cables in the field using RJ45 connectors and crimping tools; coordinate with Network Team to activate ports on VLANs.
• Extend CAT5e Ethernet cables and secure with gaffer’s tape per venue requirements.
• Maintain record of activated wall jacks and network switch ports.
• Assist with adds, moves, and changes on phones when needed.
• Pull cables when necessary.

Skills

Customer service

Troubleshooting

Network fundamentals

Time management

Education

High School Diploma or equivalent

Tools

RJ45 crimping tools

Patch panels

Network switches

CAT5e cables

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena is where the world comes to play, perform, and come together. As one of the most iconic venues in sports and live entertainment, we host unforgettable moments, from championship games and global tours to once in a lifetime events that define the culture of Los Angeles.

Owned and operated by AEG, our team brings live experiences to life with creativity, precision, and pride. Every role plays a part in creating nights fans remember, powered by people who care about the details and the impact of getting it right.

If you want your work to show up in real moments, in a venue where history is made every night, there’s a place for you here. Because it happens here.

Job Summary:

Event Support Technician will be on-site supporting events at Crypto.com Arena, the Peacock Theater, and LA Live Campus. The technician will be responsible for set-up, tear-down, and troubleshooting of all technology (IT & Telecomm) needs.

Essential Functions:

• Follow detailed instructions as it pertains to the set-up of equipment and work independently while meeting all set-up timelines/deadlines. Must verify all set-ups are accurate according to request.
• Handle physical tasks indoors/outdoors involving placement and setup of network equipment. Troubleshoot & test connectivity (wired & Wi-Fi) as necessary.
• Responsible for event phone placement and recovery of equipment after event.
• Verify dial tone test numbers accordingly and match documentation to breakout boxes and jacks for placement according to set-up request.
• Assist with troubleshooting suite scanners as needed.
• Make custom-length CAT5e network cables in the field using RJ45 connectors and crimping tools. Coordinate with Network Team to activate Ethernet ports on required VLAN’s through patch panels and respective network switches.
• Extend CAT5e Ethernet cable and secure with gaffer's tape according to specific venue requirements/floor plan instructions as directed.
• Maintain record of activated wall jacks and network switch ports.
• Assist with adds, moves, and changes on phones when needed.
• Pull cable when necessary.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 3 years of related work experience.
• Minimum of 2 years of experience in supporting TCP/IP data networks and network infrastructure.
• Minimum of 2 years of experience in support Microsoft XP/Vista/7, Mac OS & iOS Devices.
• Knowledge of good customer support practices and procedures.