Guest Services Assistant

Ronald McDonald House Charities of Central Indiana; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Ronald McDonald House Central Indiana is seeking a part-time Guest Services Assistant to welcome families, handle check-ins/check-outs, and keep the house running smoothly during evenings, weekends, and holidays.

If you have a background in hospitality, customer service, or human services and a warm, patient demeanor, you’ll fit right in as the front-desk contact, coordinating with families, volunteers, and hospital partners.

Schedule: 20–25 hours per week, primarily evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service and/or hospitality preferred.
• Interest in human services and a demonstrated ability to collaborate well with people of all backgrounds, cultural groups, and economic levels
• Sociable, comfortable working closely with others, and equally capable of working independently
• Able to stay composed and kind in a constantly changing environment
• Availability that matches the schedule described above

Responsibilities

• Welcome arriving families, complete check-ins and check-outs, and orient guests to the House
• Serve as the first point of contact at the front desk - answering calls, directing questions, and connecting families to the resources they need
• Conduct regular rounds to maintain a secure, comfortable environment
• Support volunteer and meal groups as they serve dinner to guests
• Keep common areas stocked, tidy, and ready for the next family
• Document guest interactions and communicate shift updates to the team
• Coordinate with hospital partners and community agencies to best serve families

Skills

Customer service

Hospitality

Interpersonal skills

Education

High school diploma or equivalent

Job description

When a family arrives at our doors seeking respite or returning from a long day at their child's bedside, a warm welcome can make all the difference. In this role, you could be that welcoming presence.

Ronald McDonald House Central Indiana is hiring a part-time Guest Services Assistant to cover the hours when our House is fullest and families need us most - evenings, weekends, and holidays. If you have a background in hospitality, customer service, or human services and you want that experience to mean something, we want to hear from you. Know someone who fits?

About Ronald McDonald House Central Indiana

We believe that "home" is more than four walls and a roof over your head. That's why every Ronald McDonald House is a haven for families with children in the hospital. It provides all the comforts of home, plus the compassion of staff, volunteers, and other families - all just steps away from the hospital or the bedside of the child.

A Day in the Life

At a Ronald McDonald House, families can be together, enjoy home-cooked meals, and receive compassionate hospitality and support from staff and volunteers. As part of the Guest Services team, you will keep the spaces safe, welcoming, and running smoothly for every family and guest. On a typical shift, you might:

• Welcome arriving families, complete check-ins and check-outs, and orient guests to the House
• Serve as the first point of contact at the front desk - answering calls, directing questions, and connecting families to the resources they need
• Conduct regular rounds to maintain a secure, comfortable environment
• Support volunteer and meal groups as they serve dinner to guests
• Keep common areas stocked, tidy, and ready for the next family
• Document guest interactions and communicate shift updates to the team
• Coordinate with hospital partners and community agencies to best serve families

No two shifts look exactly alike, and the work asks for steady judgment and genuine warmth in equal measures.

The Schedule - Read This Part

Serving two spaces, we operate from 7 AM to 11 PM, 365 days a year. Families stay for days, weeks, months, and during the holidays.

• 20–25 hours per week, scheduled within our hours of operation
• Primarily evening shifts on weekdays
• Morning and evening weekend coverage
• Organizational holiday coverage is required - Thanksgiving and Christmas are paid at double time.

Flexibility and open availability are highly preferred, and the Hiring Manager will walk through specifics during the interview process.

What You Need to Qualify

• High school diploma or equivalent preferred
• Experience in customer service and/or hospitality preferred
• Interest in human services and a demonstrated ability to collaborate well with people of all backgrounds, cultural groups, and economic levels
• Sociable, comfortable working closely with others, and equally capable of working independently
• Able to stay composed and kind in a constantly changing environment
• Availability that matches the schedule described above

Ready to Join Our Team?

If this sounds like you, Our application takes less than 10 minutes to complete, and our hiring team receives your information instantly.

Ronald McDonald House Central Indiana is an Equal Opportunity Employer.

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