Part-Time Evening Dispatcher (Remote)

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO from day one

Paid holidays after 90 days

Paid parental leave after 1 year

Company-paid long-term disability and

Company laptop

Company headset

Team-oriented, family culture

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking a Part-Time Evening Dispatcher to support our service operations during peak evening hours. You will evaluate service calls, prioritize urgency, and dispatch the right technician to the right job—ensuring an exceptional customer experience. Must reside in FL or AL.

Shift is 5:00 PM – 10:00 PM CST. Requires 3+ years ServiceTitan and 2+ years dispatching experience, strong communication, quick thinking, and ability to work independently.

Qualifications

• 3+ years of hands-on experience using ServiceTitan.
• 2+ years of dispatching experience in the home services industry.
• Strong verbal and written communication skills.
• Ability to think quickly and make sound decisions in real time.
• High attention to detail.
• Ability to work independently with minimal supervision.

Responsibilities

• Evaluate incoming service calls and prioritize based on urgency.
• Dispatch the appropriate technician to each job.
• Communicate detailed, accurate job information to field technicians.
• Update customers on technician arrival times and progress.
• Document and manage service calls within ServiceTitan.
• Maintain clear communication between technicians, CSRs, and management.
• Participate in ongoing training and development.

Skills

Communication skills

Decision making

Attention to detail

Independent work

Dispatching experience

Tools

ServiceTitan

Job description

Must reside in FL or AL. Hours: 5:00 PM – 10:00 PM CST.

Required: 2+ Years ServiceTitan Experience | 2+ Years Dispatching Experience.

Position Overview

Peaden is seeking a Part-Time Evening Dispatcher to support our service operations during peak evening hours. You will be responsible for evaluating service calls, prioritizing urgency, and dispatching the right technician to the right job—ensuring an exceptional customer experience.

Schedule

• Part-Time
• 5:00 PM – 10:00 PM CST
• Evening shift

Required Qualifications (Non-Negotiable)

• 3+ years of hands‑on experience using ServiceTitan
• 2+ years of dispatching experience in the home services industry
• Strong verbal and written communication skills
• Ability to think quickly and make sound decisions in real time
• High attention to detail
• Ability to work independently with minimal supervision

Key Responsibilities

• Evaluate incoming service calls and prioritize based on urgency
• Dispatch the appropriate technician to each job
• Communicate detailed, accurate job information to field technicians
• Update customers on technician arrival times and progress
• Document and manage service calls within ServiceTitan
• Maintain clear communication between technicians, CSRs, and management
• Participate in ongoing training and development

Equipment Provided

• Company-provided laptop
• Company-provided headset

What We Offer

• Competitive pay based on experience
• Medical, dental, and vision insurance
• Company-paid long-term disability and life insurance
• PTO starting your first day
• Paid holidays after 90 days
• Paid parental leave after 1 year
• 401(k) with company match
• A team-oriented, family culture

Who Succeeds in This Role?

• Thrives in a fast-paced environment
• Can juggle multiple calls and priorities
• Stays calm under pressure
• Communicates clearly and professionally
• Takes ownership of their shift

Equal Employment Opportunity

• Peaden provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP.