Evening Service Dispatch Specialist (Part-Time)

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO from day one

Paid holidays after 90 days

Paid parental leave after 1 year

Company-paid long-term disability and

Company laptop

Company headset

Team-oriented, family culture

Job summary

Peaden Air Conditioning, Plumbing & Electrical is seeking a Part-Time Evening Dispatcher to support our service operations during peak evening hours. You will evaluate service calls, prioritize urgency, and dispatch the right technician to the right job—ensuring an exceptional customer experience. Must reside in FL or AL.

Shift is 5:00 PM – 10:00 PM CST. Requires 3+ years ServiceTitan and 2+ years dispatching experience, strong communication, quick thinking, and ability to work independently.

Qualifications

• 3+ years of hands-on experience using ServiceTitan.
• 2+ years of dispatching experience in the home services industry.
• Strong verbal and written communication skills.
• Ability to think quickly and make sound decisions in real time.
• High attention to detail.
• Ability to work independently with minimal supervision.

Responsibilities

• Evaluate incoming service calls and prioritize based on urgency.
• Dispatch the appropriate technician to each job.
• Communicate detailed, accurate job information to field technicians.
• Update customers on technician arrival times and progress.
• Document and manage service calls within ServiceTitan.
• Maintain clear communication between technicians, CSRs, and management.
• Participate in ongoing training and development.

Skills

Communication skills

Decision making

Attention to detail

Independent work

Dispatching experience

Tools

ServiceTitan

Job description

Must Reside in Florida or Alabama

Must Reside in Florida or Alabama

Schedule: Part-Time | Monday–Friday | 5:00 PM – 10:00 PM CST

Join an Award-Winning Team

At Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building a team of exceptional people.

Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers-not just jobs.

If you're an experienced dispatcher who thrives in a fast-paced environment and enjoys making an immediate impact, we'd love to hear from you.

The Opportunity

We're looking for an experienced Part-Time Evening Dispatcher to support our service operations during our busiest evening hours.

This position is ideal for someone who can confidently prioritize incoming service calls, make quick decisions, and ensure the right technician is dispatched to the right customer at the right time. You'll serve as a critical communication hub between our customers, technicians, and leadership team while helping deliver an outstanding customer experience.

Schedule

• Part-Time
• 5:00 PM – 10:00 PM CST
• Evening Shift
• Remote position for residents of Florida or Alabama
  
  

What You'll Do

• Evaluate incoming service calls and prioritize them based on urgency.
• Dispatch the appropriate technician using ServiceTitan.
• Communicate accurate job details and updates to field technicians.
• Monitor technician progress and adjust schedules as needed.
• Keep customers informed of technician arrival times and service updates.
• Document and manage service calls within ServiceTitan.
• Coordinate communication between Customer Service Representatives, technicians, and management.
• Maintain accurate dispatch records and notes.
• Participate in ongoing training and continuous improvement initiatives.
  
  

What We're Looking For

Required Qualifications

• Must reside in Florida or Alabama.
• Minimum 2 years of hands-on ServiceTitan experience.
• Minimum 2 years of home service dispatching experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• High attention to detail.
• Ability to make sound decisions in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Strong computer and technology skills.
  
  

Equipment Provided

• Company-issued laptop.
• Company-issued headset.
  
  

Why Join Peaden?

We believe our employees are our greatest investment. When you join Peaden, you'll become part of a team that values professionalism, accountability, and continuous growth.

Benefits & Perks

• Competitive pay based on experience.
• Weekly pay.
• Medical, Dental & Vision Insurance.
• Company-paid Life Insurance.
• Company-paid Long-Term Disability Insurance.
• 401(k) with Company Match.
• Paid Time Off beginning your first day.
• Paid Holidays.
• Paid Parental Leave.
• Ongoing training and professional development.
• Supportive leadership and a collaborative team environment.
  
  

Who Succeeds in This Role?

The Ideal Candidate Is Someone Who

• Thrives in a fast-paced environment.
• Can confidently manage multiple priorities at once.
• Remains calm under pressure.
• Communicates professionally with customers and teammates.
• Takes ownership of their work.
• Enjoys solving problems and making quick, informed decisions.
  
  

Build Your Career with Peaden

This is more than a part-time dispatch position-it's an opportunity to be part of an award-winning team that values your experience and the impact you make every day.

If you're ready to bring your ServiceTitan expertise to a company that invests in its people, we encourage you to apply today.

See What It's Like to Work at Peaden

At Peaden, we believe our people are what set us apart. Hear directly from our team members about our culture, career opportunities, and what it's like to build a future with Peaden.

Watch Our Careers Video

https://peaden.wistia.com/medias/sp3iqi0mk3

Equal Employment Opportunity

Peaden provides equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.

Any conditional offer will be subject to background check, MVR, and drug screen. DFWP