Part-Time Enrollment & Automation Specialist

Healthy Kids Programs; Danbury (CT); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Employer‑paid childcare

Telehealth, vision, and dental

401(k) for eligible employees

Paid sick time

On‑demand pay

Professional development

Job summary

Healthy Kids Programs is seeking a part‑time Customer Experience & Automation Specialist to guide families through enrollment and to streamline our systems behind registration and subsidy programs. You will be a primary contact for families, helping with registration, scheduling, and documentation while identifying automation opportunities to improve workflows.

You’ll work closely with Marketing, Finance, and Operations to enhance the family experience and ensure accurate, timely enrollment.

Qualifications

• Experience in customer service, administrative support, registration, enrollment, or another client‑facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team‑oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families through phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and stay engaged.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, application, recertification, and documentation requirements.
• Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs.
• Track subsidy‑related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Skills

Excellent communication

Attention to detail

Tech‑savvy

Time management

Team‑oriented

Bilingual skills preferred

Education

High school diploma or equivalent

Tools

CRM systems

Workflow tools

Process automation platforms

AI tools

Job description

Healthy Kids Programs is seeking a part‑time Customer Experience & Automation Specialist to guide families through enrollment and to streamline our systems behind registration and subsidy programs. You will be a primary contact for families, helping with registration, scheduling, and documentation while identifying automation opportunities to improve workflows.

You’ll work closely with Marketing, Finance, and Operations to enhance the family experience and ensure accurate, timely enrollment.