Enrollment Experience & Automation Lead

Healthy-Kids-Extended-Day-Program; Danbury (CT); In loco; USD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employer-Paid Childcare

Medical, Vision, and Dental Insurance

AFLAC Supplemental Plans

401(k) for eligible employees

Paid Holidays, PTO, and Paid Sick Time

On-Demand Pay

Career development and growth

Descrizione del lavoro

Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through enrollment while helping us improve and streamline the systems behind it. This role blends customer service, family enrollment, technology, and process improvement.

You'll be a primary contact for prospective families, guiding them through registration, enrollment, and childcare assistance programs, while identifying opportunities to automate tasks and optimize communications.

Competenze

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Mansioni

• Serve as a primary point of contact for prospective and enrolled families through phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and stay engaged throughout the process.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, application, recertification, and documentation requirements.

Conoscenze

Excellent written and verbal comms

Attention to detail

Digital systems literacy

Time management

Team-oriented mindset

Formazione

High school diploma or equivalent

Strumenti

CRM systems

Workflow tools

AI tools

Descrizione del lavoro

Healthy Kids Programs is seeking a Customer Experience & Automation Manager to support families through enrollment while helping us improve and streamline the systems behind it. This role blends customer service, family enrollment, technology, and process improvement.

You'll be a primary contact for prospective families, guiding them through registration, enrollment, and childcare assistance programs, while identifying opportunities to automate tasks and optimize communications.