Part-Time Downtown Retail & Customer Service Associate

Austin Print Co.; Austin (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Austin Print Co. is seeking a dependable Part-Time Retail & Customer Service Associate for our downtown Austin storefront near W 12th Street. You will run the downtown location during shifts and collaborate with production and customer service to move inquiries to completion.

Expect to welcome customers, help with orders and quotes, and maintain a friendly, organized store environment. Weekend availability is required and training will cover quoting and order-management processes.

Qualifications

• Excellent customer service and communication skills.
• Friendly and comfortable speaking with customers in person, by phone, and through email.
• Highly organized and able to keep track of multiple customer requests.
• Comfortable working independently and taking initiative.
• Experience with quoting and order-management software is a plus.

Responsibilities

• Welcome and assist walk-in customers.
• Help customers select apparel, promotional products, signage, awards, and other custom products.
• Handle customer pickups and drop-offs.
• Answer incoming phone calls when needed.
• Respond to customer emails and inquiries.
• Gather information needed to prepare customer orders and quotes.
• Create and send custom quotes after training.
• Follow up with customers regarding quotes, artwork, proofs, quantities, and order approvals.
• Communicate with production and design teams regarding customer requests.
• Keep customer orders and next actions updated in our internal system.
• Assist the primary customer service team with emails, calls, quotes, and follow-ups.
• Maintain a clean, organized, and welcoming retail environment.
• Open and close the downtown location independently once fully trained.

Skills

Customer service

Communication

Organized

Independent

Quoting software

Order-management software

Reliability

Punctuality

Attention to detail

Lifting up to 40 lbs

Tools

Quoting software

Order-management software

Job description

Austin Print Co. | Downtown Austin, TX (near W 12th Street)

Austin Print Co. is looking for a dependable, outgoing, and organized Part-Time Retail & Customer Service Associate to help operate our downtown Austin retail location near W 12th Street.

This is more than a traditional retail position. You will be the primary team member responsible for the downtown storefront during your scheduled shifts while also working alongside our customer service and production teams to help customers move their orders from inquiry to completion.

Schedule | Approximately 30 Hours/Week

• Saturday 10:00 AM - 4:00 PM
• Sunday 10:00 AM - 4:00 PM
• Monday 9:00 AM - 6:00 PM
• Tuesday 9:00 AM - 6:00 PM

Weekends are required.

What You'll Do

• Welcome and assist walk-in customers
• Help customers select apparel, promotional products, signage, awards, and other custom products
• Handle customer pickups and drop-offs
• Answer incoming phone calls when needed
• Respond to customer emails and inquiries
• Gather information needed to prepare customer orders and quotes
• Create and send custom quotes after training
• Follow up with customers regarding quotes, artwork, proofs, quantities, and order approvals
• Communicate with our production and design teams regarding customer requests
• Keep customer orders and next actions updated in our internal system
• Assist the primary customer service team with emails, calls, quotes, and follow-ups
• Maintain a clean, organized, and welcoming retail environment
• Open and close the downtown location independently once fully trained

What We're Looking For

• Excellent customer service and communication skills
• Friendly and comfortable speaking with customers in person, by phone, and through email
• Highly organized and able to keep track of multiple customer requests
• Comfortable working independently
• Able to recognize what needs to be done without constantly waiting for direction
• Comfortable learning quoting and order-management software
• Reliable and punctual
• Strong attention to detail
• Able to lift up to 40 lbs
• Able to prioritize an in-person customer while keeping track of other pending work
• Previous retail, customer service, sales, print, promotional product, or order-management experience is a plus

How the Role Works

Our downtown retail associate works closely with our customer service team at our production facility. While your first responsibility is taking care of customers visiting the downtown store, slower periods are used to help answer inquiries, prepare quotes, follow up with customers, and move open orders forward.

The goal is simple: customers should receive timely service regardless of which Austin Print Co. team member they initially speak with.

Opportunity for Growth

This position will begin as a part-time role at approximately 30 hours per week. As our downtown location and overall order volume grow, there are opportunities for this position to expand into a full-time role.

We're looking for someone who would be interested in growing with Austin Print Co. and taking on additional customer service, sales, and retail responsibilities as the position develops.

2+ years of retail, customer service, hospitality, sales, or other customer-facing experience preferred. Previous print or apparel industry experience is preferred but not required.

About Austin Print Co.

Austin Print Co. is a custom branding shop serving businesses, teams, and events across the Austin metro. We produce custom apparel, embroidery, DTF transfers, laser engraving, UV printing, promotional products, and awards. We are known for fast turnarounds, rush orders welcome, and doing whatever it takes to get a customer’s brand on anything. We are growing and building out our production capacity, and we need people who take pride in output quality and speed.

Austin Print Co. is an equal opportunity employer.