Downtown Retail & Customer Service Specialist (Part-Time)

Austin Print Co.; Austin (TX); On-site; USD 21,000 - 28,000; Part time

Job summary

Austin Print Co. is seeking a dependable Part-Time Retail & Customer Service Associate for our downtown Austin storefront near W 12th Street. You will run the downtown location during shifts and collaborate with production and customer service to move inquiries to completion.

Expect to welcome customers, help with orders and quotes, and maintain a friendly, organized store environment. Weekend availability is required and training will cover quoting and order-management processes.

Qualifications

• Excellent customer service and communication skills.
• Friendly and comfortable speaking with customers in person, by phone, and through email.
• Highly organized and able to keep track of multiple customer requests.
• Comfortable working independently and taking initiative.
• Experience with quoting and order-management software is a plus.

Responsibilities

• Welcome and assist walk-in customers.
• Help customers select apparel, promotional products, signage, awards, and other custom products.
• Handle customer pickups and drop-offs.
• Answer incoming phone calls when needed.
• Respond to customer emails and inquiries.
• Gather information needed to prepare customer orders and quotes.
• Create and send custom quotes after training.
• Follow up with customers regarding quotes, artwork, proofs, quantities, and order approvals.
• Communicate with production and design teams regarding customer requests.
• Keep customer orders and next actions updated in our internal system.
• Assist the primary customer service team with emails, calls, quotes, and follow-ups.
• Maintain a clean, organized, and welcoming retail environment.
• Open and close the downtown location independently once fully trained.

Skills

Customer service

Communication

Organized

Independent

Quoting software

Order-management software

Reliability

Punctuality

Attention to detail

Lifting up to 40 lbs

Tools

Quoting software

Order-management software

Job description

Austin Print Co. is seeking a dependable Part-Time Retail & Customer Service Associate for our downtown Austin storefront near W 12th Street. You will run the downtown location during shifts and collaborate with production and customer service to move inquiries to completion.

Expect to welcome customers, help with orders and quotes, and maintain a friendly, organized store environment. Weekend availability is required and training will cover quoting and order-management processes.