Part-Time Customer Support & Center Operations Coordinator

Upright Citizens Brigade; Los Angeles (CA); On-site; USD 28,000 - 32,000; Part time

Job summary

Upright Citizens Brigade is seeking a part-time Customer Support Coordinator to assist the Training Center and Theater operations in New York. You will support students, patrons, and visiting performers, help with registrations and class logistics, and maintain a welcoming space at the 14th Street location.

The role involves front-desk duties, light outreach for promotions or events, and ensuring a frictionless experience for all visitors.

Qualifications

• Experience in customer service and front desk operations.
• Ability to greet visitors and manage phone/email inquiries.
• Strong organizational skills and attention to detail.

Responsibilities

• Process student registrations, class rosters, and instructor changes.
• Handle ticket exchanges and related patron requests.
• Greet students, patrons, and visiting performers; determine the visit purpose.
• Respond to and route incoming emails for the Training Center and Theater.
• Schedule classroom and meeting space reservations.
• Communicate schedule changes and other updates to students and teachers.
• Ensure documents and information are provided before the first day of class.
• Support light outreach on initiatives such as class promotions, shows, and partner events.
• Help maintain cleanliness and readiness of classrooms, lobby, restrooms, and shared spaces.
• Restock supplies and notify supervisors when replenishment is needed.
• Report maintenance needs and coordinate with maintenance staff.
• Perform general front-desk and administrative support.
• Perform other duties as directed by supervisor.

Skills

Customer service

Job description

Upright Citizens Brigade is seeking a part-time Customer Support Coordinator to assist the Training Center and Theater operations in New York. You will support students, patrons, and visiting performers, help with registrations and class logistics, and maintain a welcoming space at the 14th Street location.

The role involves front-desk duties, light outreach for promotions or events, and ensuring a frictionless experience for all visitors.