Part Time Customer Support Coordinator - LA

Upright Citizens Brigade; Los Angeles (CA); On-site; USD 28,000 - 32,000; Part time

Job summary

Upright Citizens Brigade is seeking a part-time Customer Support Coordinator to assist the Training Center and Theater operations in New York. You will support students, patrons, and visiting performers, help with registrations and class logistics, and maintain a welcoming space at the 14th Street location.

The role involves front-desk duties, light outreach for promotions or events, and ensuring a frictionless experience for all visitors.

Qualifications

• Experience in customer service and front desk operations.
• Ability to greet visitors and manage phone/email inquiries.
• Strong organizational skills and attention to detail.

Responsibilities

• Process student registrations, class rosters, and instructor changes.
• Handle ticket exchanges and related patron requests.
• Greet students, patrons, and visiting performers; determine the visit purpose.
• Respond to and route incoming emails for the Training Center and Theater.
• Schedule classroom and meeting space reservations.
• Communicate schedule changes and other updates to students and teachers.
• Ensure documents and information are provided before the first day of class.
• Support light outreach on initiatives such as class promotions, shows, and partner events.
• Help maintain cleanliness and readiness of classrooms, lobby, restrooms, and shared spaces.
• Restock supplies and notify supervisors when replenishment is needed.
• Report maintenance needs and coordinate with maintenance staff.
• Perform general front-desk and administrative support.
• Perform other duties as directed by supervisor.

Skills

Customer service

Job description

Part Time Customer Support Coordinator - LA

• Part-time
• Compensation: USD 20 - USD 23 - hourly

Upright Citizens Brigade is looking to add a part-time New York-based Customer Support Coordinator responsible for helping the Training Center and Theater run smoothly by supporting students, patrons, and visiting performers and keeping our spaces clean, organized, and welcoming. This job reports to the Head of Training Center Operations.

This job includes customer service responsibilities that ensure all students, patrons, and visitors have a frictionless experience and a resource for solving any questions or concerns related to their classes or tickets.

This team member will often be one of the first points of contact for anyone who emails or visits the Training Center in person. They will process student registrations, class rosters, and instructor changes, handle ticket exchanges and related patron requests, and provide light outreach support for current initiatives such as class promotions, shows, or partner events. They will also help with routine facility upkeep, including light cleaning, restocking supplies, resetting classrooms, and reporting maintenance needs.

This role requires working in person at our 14th Street locationMonday-Friday, 10:00 AM-2:00 PM (approximately 20 hours per week).

• Process student registrations, class rosters, and instructor changes.
• Handle ticket exchanges and related patron requests.
• Greet students, patrons, and visiting/outside performers; determine the purpose of each visit and direct them to the appropriate location.
• Respond to and route incoming emails for the Training Center and Theater.
• Schedule classroom and meeting space reservations.
• Communicate with students regarding schedule changes, teacher changes, etc.
• Ensure students and teachers have the documents and information needed before the first day of class, including building instructions and attendance sheets.
• Support light outreach on current initiatives-class promotions, shows, and partner events-as needed.
• Help keep classrooms, the lobby, restrooms, and shared spaces clean and ready for use through routine checks, light sweeping, wiping down surfaces, and removing trash as needed.
• Monitor and restock restroom, cleaning, and front-desk supplies; notify the supervisor when supplies need to be ordered.
• Set up and reset classrooms and common areas, including arranging chairs and returning supplies to their designated locations.
• Promptly report facility maintenance needs, damaged equipment, and safety concerns; assist with minor upkeep within provided training and coordinate access for maintenance staff or vendors as directed.
• Perform general front-desk and administrative support, including greeting visitors, basic filing, and light errands, as time allows.
• Perform other duties as directed by supervisor.

- UCB is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.