LA Event Staff: Box Office & Guest Experience

Upright Citizens Brigade, LLC; Los Angeles (CA); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Upright Citizens Brigade, LLC in Los Angeles is seeking Temporary Part-Time Event Staff for a six-month fixed-term role. You will report to the Venue Manager and assist with ticketing, concessions, and guest services to ensure a welcoming experience for patrons and performers.

Ideal candidates have a passion for live theatre and improv, enjoy high-volume customer service, and can work a flexible schedule including weekends. This role offers a part-time schedule and an hourly wage of $18.42.

Qualifications

• Previous performing arts box office experience.
• Computer skills: emailing, reporting, Google Calendar, Google Sheets and Eventbrite administration.
• Willingness to work a flexible schedule, including days, evenings, and weekends.
• Skill in guest relations, phone etiquette, filing, multi-task environment, and attention to detail.
• Ability to communicate, work well with others, and work in a high-volume, public-facing, and sometimes stressful environment.
• Ability to maintain proper etiquette around high-profile performers and guests.

Responsibilities

• Report to the Shift Lead and help ensure a high-quality customer and patron experience.
• Welcome patrons and provide friendly, helpful service before, during, and after performances.
• Process ticket sales using a computerized ticketing system.
• Process concessions transactions using a computerized point-of-sale system.
• Provide general information about events, classes, performances, and venue operations.
• Manage patron lines outside the venue and help maintain an orderly, positive arrival experience.
• Assist with the safe and efficient seating, exiting, and overall flow of audiences before and after performances.
• Maintain the appearance of the lobby and other public-facing areas.
• Complete nightly cleaning and closing duties for the lobby, public areas, and concessions spaces.
• Support venue operations as needed to help ensure performances and classes run smoothly.

Skills

Guest relations

Phone etiquette

Filing

Multi-tasking

Attention to detail

Tools

Google Calendar

Google Sheets

Eventbrite administration

Emailing

Job description

Upright Citizens Brigade, LLC in Los Angeles is seeking Temporary Part-Time Event Staff for a six-month fixed-term role. You will report to the Venue Manager and assist with ticketing, concessions, and guest services to ensure a welcoming experience for patrons and performers.

Ideal candidates have a passion for live theatre and improv, enjoy high-volume customer service, and can work a flexible schedule including weekends. This role offers a part-time schedule and an hourly wage of $18.42.