Part-Time Customer Success & Operations Associate

Tier1usa; Dana Point (CA); On-site; USD 20,343 - 28,974; Part time

Job summary

LAZ Parking in Dana Point, CA is seeking a part-time Customer Service Representative. The role involves greeting customers, assisting in lobbies and parking office, directing traffic, and handling cash in the parking revenue control system.

You will be responsive, professional, and able to work with or without supervision. Prior cash handling or parking industry experience is preferred but not required; high school diploma or GED is acceptable.

Qualifications

• High school diploma or GED preferred but not required.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Responsibilities

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

Job description

LAZ Parking in Dana Point, CA is seeking a part-time Customer Service Representative. The role involves greeting customers, assisting in lobbies and parking office, directing traffic, and handling cash in the parking revenue control system.

You will be responsive, professional, and able to work with or without supervision. Prior cash handling or parking industry experience is preferred but not required; high school diploma or GED is acceptable.