Part-time Customer Service Returns Associate

Piping Rock; Town of Islip (NY); Presencial; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401K with Company Match

Pet insurance and more!

Descripción de la vacante

Piping Rock Health Products, Inc. is seeking a Customer Service Return Associate to audit the returns process, verify documentation, and report findings to the department manager. The role requires attention to detail, organization, and proficiency with Microsoft Office.

This is an on-site position in Ronkonkoma, NY, with Monday–Thursday shifts 9:00am–4:30pm and a training period 10:00am–3:00pm for the first two weeks. Benefits include medical, dental, vision, 401K with company match.

Formación

• Detail oriented and well organized.
• Proficient with Microsoft Office.
• Ability to follow detailed instructions.
• On-site role in Ronkonkoma, NY.
• Phone experience preferred in customer service.

Responsabilidades

• Audit returns documentation and procedures for accuracy.
• Check customer accounts for proper notes and refunds.
• Follow up with customers by phone for refunds or info.
• Maintain reports and weekly department manager reports.
• Ensure proper disposal procedures for packaging and items.
• Conduct warehouse checks per provided spreadsheets.
• Handle return packages from lobby and distribute accordingly.
• Report issues to department manager.
• Keep workstations clean and compliant.
• Assist in all facets of the department; additional duties as assigned.

Conocimientos

Attention to detail

Computer proficiency

Multi-tasking

Time management

Phone experience

Herramientas

Microsoft Office

Descripción del empleo

The Customer Service Return Associate is a vital part of the returns process. This position involves the internal auditing of the returns process, including the checking of procedures and paperwork as well as reporting findings to department manager, and all facets of the returns process. The ideal candidate will be detail oriented, well organized and will be well versed in Microsoft Office.

Schedules Available

Monday to Thursday 9:00am to 4:30pm

Training Schedule

Monday to Thursday 10am to 3pm for the first 2 weeks

Responsibilities

• Responsible for checking the accuracy of documentation and procedures regarding returns.
• Responsible for checking customer accounts to make sure they have been properly notated, (Accounts have been marked properly; notes put in the system; Checking to see customers have been refunded when applicable, or that request for check has been filled out/documented).
• Following up with customers via phone when necessary for refunds or more information.
• Responsible for maintaining reports and spreadsheets regarding returns, including a weekly report to department manager.
• Responsible for making sure proper procedures are being followed. This Includes making sure separate receptacles are used for discarding packaging and products to be destroyed have been marked and disposed of properly
• Responsible for making warehouse checks as needed, following the spreadsheet reps fill out.
• Responsible for bringing in return packages from the lobby and distributing accordingly
• Responsible for reporting any issues to the department manager.
• Responsible for checking returns pallets for safety, making sure they are accessible and available for pick up and return.
• Making sure workstations are clean and that proper procedures are being followed.
• Assist in all facets of the department – this may change daily.
• Additional duties as assigned.

Qualifications

• Computer proficiency, ability to multi-task, prioritize and manage time effectively.
• Ability to follow detailed instructions.
• Phone experience preferred.
• Fully on-site role located in Ronkonkoma, NY.

Benefits

• Medical
• Dental
• Vision
• 401K with Company Match
• Pet insurance and more!

Employee Perks

• We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!

Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.

We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.

Piping Rock Health Products, Inc is an Equal Opportunity Employer.