Part-Time Customer Service Representative (Mountain View CA)

Hallcon Corporation; Sunnyvale (CA); On-site; USD 28,000 - 40,000; Part time

Job summary

Hallcon Corporation in Mountain View, CA, is seeking a Part-Time Customer Service Representative to support rider services and driver relations. You will log arrivals, coordinate passenger requests, and communicate changes with dispatch in a fast-paced environment.

Ideal candidates have a High School diploma, strong communication skills, and the ability to work standard shifts with overtime during peak seasons. Proficiency in Microsoft Office is expected.

Qualifications

• High School Diploma or equivalent.
• Requires clean driving records.
• Strong communication and customer service skills.
• Proficient with computers and Microsoft Office Suite.
• Able to stand for long periods.
• Must be qualified to work in the United States.
• Prior experience in customer service is a plus.

Responsibilities

• Monitoring driver relations while providing service to commuter riders
• Verifying and logging late arrivals
• Coordinating and supporting all passenger requests
• Communicating with dispatch on changes to normal activity
• Completing daily logs of operational issues for record keeping and trend analysis purposes
• Work flexible hours as required, including overtime during high volume seasons and holidays
• Other duties as needed

Skills

Good communication skills

Computer proficiency

Team/work independently

Standing for long periods

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Part-Time Customer Service Representative (Mountain View CA)

Job Description

Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more!
The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement!

Responsibilities:

• Monitoring driver relations while providing service to commuter riders
• Verifying and logging late arrivals
• Coordinating and supporting all passenger requests
• Communicating with dispatch on a regular basis regarding changes to normal activity
• Completing daily logs of operational issues for record keeping and trend analysis purposes
• Work flexible hours as required, including overtime during high volume seasons and holidays
• Other duties as needed

Qualifications:

• High School Diploma or equivalent required
• Requires clean Driving Records
• Good communication skills, ability to interact with riders and clients with clarity, tact and courtesy
• Basic understanding and experience with computers and Microsoft Office Suite
• Strong performer independently or in a team setting
• Must be qualified to work in the United States
• Prior experience in customer service roles is a plus
• Must be able to stand for long periods of time while exposed to natural elements

Pay Rate: Starting at $24.51

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.