Operations Supervisor (Transportation) - Fremont CA

Hallcon Corporation; Fremont (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k

Job summary

Hallcon is seeking an on-site Dispatcher in Fremont to manage morning and afternoon commuter programs across client campuses. You will coordinate drivers, monitor daily activity, and work with local dispatchers to ensure on-time service and safety.

Ideal candidates have 5+ years in customer service or transportation, strong communication, and proficiency with Microsoft Office. Knowledge of FMCSA regulations is a plus; flexible hours and on-site work are expected.

Qualifications

• Five+ years in customer service and transportation preferred.
• Proficiency with Microsoft Office and basic computer literacy.
• Ability to work varied days and hours with flexibility.
• Must be at least 21 years old and authorized to work in the United States.
• Knowledge of FMCSA regulations as prescribed by USDOT.
• Experience with fleet management and dispatch systems is advantageous.

Responsibilities

• Monitor daily driver activities to ensure policy compliance.
• Maintain communications with Local Dispatchers and respond to client needs.
• Support Dispatch Team and cover shifts as needed.
• Initiate corrective actions with employees to manage incidents and reduce SLA penalties.
• Prepare written reports as required by management.
• Respond professionally to rider and client information requests.
• Coordinate communication between employees and clients.
• Process and complete employee payroll.
• Ensure safety standards are met and rules are followed.

Skills

Communication skills

Customer service

Attention to detail

Flexibility

US work authorization

FMCSA regulations knowledge

Safety-conscious

Tools

Dispatch software

Fleet management systems

Microsoft Office

Job description

Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.

The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.

Key Highlights include:

• Innovative opportunities supporting critical clientele
• Ongoing professional growth and opportunity
• Dynamic, energetic work environment
• Medical, dental, vision benefits, 401k
• Convenient Fremont location

Hallcon is a rider experience company focused on providing diverse transportation services to exciting clients across multiple modes such as fixed route, commuter, shuttles, on-demand, and microtransit.

This role includes managing the day-to-day success of morning and afternoon commuter programs across client campuses. New team members work in an energetic, collaborative environment with Operations Managers, while honing their operations knowledge, interacting with new technologies, and advocating The Hallcon Way.

Key Responsibilities

• Monitor daily driver activities to ensure compliance with company policies
• Maintain communications with Local Dispatchers while responding to client needs
• Provide Support to Dispatch Team to ensure successful operation, cover shifts as needed.
• Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penalties
• Develop written reports as required by management
• Professionally respond to information requested by riders and client
• Coordinate communication between employees and clients
• Process and complete employee payroll
• Ensure Safety Standards are met and rules are followed.

Qualifications& Experience

• Good communication skills and ability to interact with passengers and clients with clarity, tact and courtesy
• Must be computer literate and have working experience with Microsoft Office suite
• Must be able to work various days and hours with flexibility, as required
• Must be at least 21 years of age
• Must be qualified to work in the United States
• Must have a minimum of 5 years' experience in customer service and transportation service
• Requires experience with FMCSA regulations as prescribed by the US Department of Transportation
• Experience with fleet management, maintenance, dispatch software and systems is highly desirable.

Hallcon is an Equal Employment Opportunity employer.