Part-Time Customer Service Representative

Scentsy; Meridian (ID); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Retirement benefits

Free on-site gym

On-site cafeteria discount

Job summary

Scentsy in Meridian, Idaho is hiring a Customer Service Representative to support independent consultants and customers. This is a part-time role with up to 19 hours per week and a beautiful office setting providing retirement benefits, a free on-site gym, and cafeteria discounts.

You will handle calls, chats, and emails while delivering excellent service. The position requires comfort with technology and multiple software platforms; bilingual English/Spanish is a plus.

Qualifications

• You will be answering questions and solving problems for consultants and customers.
• Must be able to navigate multiple software platforms at once.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer 35-45 phone calls per shift.
• Respond to 40-50 chat messages per shift.
• Reply to email inquiries and ensure timely responses.
• Provide exceptional customer service and support.

Skills

Work with technology

Multi-platform use

Bilingual (English/Spanish)

Problem solving

Positive attitude

Job description

Description

Are you a customer service superstar in search of a job that has a consistent schedule and great benefits? Scentsy is hiring Customer Service Representatives to support our independent sales Consultants & customers!

What’s in it for you? We provide retirement benefits (401k matching!), free on-site gym, and a discount in our on-site cafeteria (our favorite benefit!)

This position is located at our beautiful office in Meridian and the hours are Part-Time up to 19 hours per week.

What does a Customer Service Representative do every day?

You will be answering questions and solving problems for our independent sales Consultants and/or customers by:

• Answering 35-45 phone calls per shift
• Responding simultaneously to multiple chat messages; around 40-50 per shift
• Replying to email inquiries
• Providing GREAT customer service!

What should I be able to do to be awesome at this job?

• Work with technology
• Be comfortable using multiple software platforms at one time
• Solve problems and know when to ask for help (if you can’t solve the problem!)
• Be positive and upbeat both over the phone and through written communication
• English/Spanish bilingual preferred!