Part-Time Customer Service & Guest Experience Associate

Hertz; Madison (WI); On-site; USD 20,457 - 29,136; Part time

Job summary

Hertz is looking for a Part Time Customer Service Associate in Madison, Wisconsin, to provide outstanding customer service and ensure customer satisfaction. The role includes handling customer issues efficiently and acting as a liaison for Net Promoter Score (NPS) performance metrics.

Ideal candidates will have over 3 years of customer service experience, demonstrate excellent communication skills, and possess the ability to build strong relationships with customers and staff. Rental car experience is a plus.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience is a plus.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.

Responsibilities

• Provide exceptional customer service to ensure satisfaction.
• Resolve customer issues at the counter with professionalism.
• Communicate NPS performance to the management team.
• Coach employees on understanding customer needs.

Skills

Customer service skills

Communication skills

Leadership skills

Problem-solving skills

Job description

Hertz is looking for a Part Time Customer Service Associate in Madison, Wisconsin, to provide outstanding customer service and ensure customer satisfaction. The role includes handling customer issues efficiently and acting as a liaison for Net Promoter Score (NPS) performance metrics.

Ideal candidates will have over 3 years of customer service experience, demonstrate excellent communication skills, and possess the ability to build strong relationships with customers and staff. Rental car experience is a plus.