Part-Time Customer Service Associate - Southampton Branch

Dime Commercial Bank; Town of Southampton (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Dime Commercial Bank in Southampton, NY is seeking a Part-Time Customer Service Associate to ensure accurate processing of customer requests, respond to inquiries, and handle routine bank transactions. Prior universal banking experience is a plus and the role requires strong customer service and cash-handling skills.

The position operates on an hourly wage between $22 and $29, with exact pay varying by skills and location.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Prior experience as Universal Banker, Relationship Banker or Customer Service role is a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Word Processing, Spreadsheet, and Transaction Research experience preferred.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support branch manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA) requirements related to CTR, SAR and internal activity tracking.
• Perform New Account and File Maintenance reviews to ensure data accuracy for SOX 404.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for consumer and commercial lending needs and refer to appropriate department.
• Make decisions within authority (overdrafts, overrides, signature guarantees) in absence of managers.
• Cross-train on teller window and banking platform as required.

Skills

Customer service

Cash handling

Banking software

Education

High School Diploma

Tools

MS Office

Internet skills

Spreadsheet

Job description

Job Details

Dime Commercial Bank (Dime) is currently hiring for a Part-Time Customer Service Associate (CSA) at its Southampton Branch in Long Island. The CSA will be responsible for ensuring the accurate completion of customer requests and services, responding to inquiries in a timely fashion, and processing routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.

The hourly wage minimum = $22; maximum = $29. The exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of Branch Manager through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), requirements related to Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Possess current knowledge of bank regulatory requirements.
• Uncover opportunities for and service clients with consumer and commercial lending needs and refer them to the appropriate department.
• Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate, a plus.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.