Customer Service Associate

Hertz; Newark (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Up to 40% off standard Hertz rental

Medical, Dental & Vision

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Educational Reimbursement

Voluntary Insurance Programs

Theme Park Tickets & Gym Discounts

Job summary

Hertz in Newark, NJ seeks a Customer Service Associate to deliver above-and-beyond customer service at the counter. You will own first-contact resolution and drive guest satisfaction while coordinating with management as the primary Net Promoter Score (NPS) liaison.

Responsibilities include analyzing NPS data, guiding staff to meet needs, and enforcing corporate policies. Excellent communication and relationship-building skills are essential for success in this role.

Qualifications

• 3+ years of customer service experience, including operations and sales.
• Rental car experience is a plus.
• Excellent oral and written communication and relationship-building skills.

Responsibilities

• Handle first-contact resolution and customer interactions at the counter.
• Serve as the primary NPS liaison for management and communicate performance actions.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Provide guidance, feedback, and coaching to staff to improve service quality.
• Ensure adherence to all corporate policies and procedures.

Skills

Customer Service

Operations

Sales

Communication

Relationship Building

Leadership

Problem Solving

Decision Making

Job description

Job Description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.04/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits And Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran