Part Time Customer Service Associate

Hertz Global Holdings, Inc.; Sanford (FL); Vor Ort; USD 19.000 - 28.000; Teilzeit

Benefits dieser Stelle

Medical, Dental & Vision plan options

401(k) retirement program with company

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park Tickets & Gym Discounts

Zusammenfassung

The Hertz Corporation is seeking a Part Time Customer Service Associate at our Sanford, FL location. You will deliver exceptional customer service at the counter, resolve issues swiftly, and contribute to guest satisfaction with a highly hospitable approach.

You will act as the primary Net Promoter Score liaison for management, analyzing results and guiding plans to improve the guest experience while adhering to corporate policies and procedures.

Qualifikationen

• 3+ years of demonstrated experience in customer service.
• Excellent oral and written communication skills.
• Strong problem-solving and decision-making abilities.

Aufgaben

• Provide first contact resolution and the customer interaction experience at the counter.
• Resolve customer issues promptly with hospitality and professionalism.
• Liaise on Net Promoter Score (NPS) actions and communicate performance results.

Kenntnisse

Customer service

Communication skills

Problem solving

Relationship building

Jobbeschreibung

Job Description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits And Perks

• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran