Customer Service Associate

Hertz; Moline (IL); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rental discount up to 40%

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Pet insurance

Legal/Identity Theft insurance

Critical Illness insurance

Theme Park Tickets & Gym Discounts

Descripción de la vacante

The Hertz Corporation is hiring a Customer Service Associate in Moline, IL to deliver superior service, resolve issues at the counter, and foster guest satisfaction. You will act as the primary NPS liaison, communicating results and actions to the management team with a focus on empowerment and professionalism.

You will analyze NPS data to drive improvements, coach fellow employees, and ensure adherence to corporate policies while maintaining a high level of hospitality in every interaction.

Formación

• 3+ years in customer service with ops and sales experience.
• Rental car experience is a plus.
• Excellent oral and written communication; strong problem-solving skills.

Responsabilidades

• Provide outstanding customer service at the counter to ensure satisfaction and retention.
• Serve as primary Net Promoter Score liaison and report performance actions to management.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Coach staff, share guidance, and reinforce company policies.
• Handle and resolve issues promptly with hospitality and professionalism.

Conocimientos

Customer service

Communication

Relationship building

Leadership

Problem solving

Descripción del empleo

Job Description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$16.00/hr.

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Benefits And Perks

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran